Solutions Engineer

POSITION TITLE: Solutions Engineer (C.5.a)

CLASSIFICATION: Exempt

REPORTS TO: Director of Customer Success

DIRECT REPORTS: None


ABOUT US

MortgageHippo is a leading, consumer-centric digital lending platform processing thousands of loan applications totaling billions of dollars every month. The platform is used by hundreds of lenders ranging from IMBs to Banks and Credit Unions. The company’s platform is the only modern, Point-of-Sale solution available in the market that enables lenders to very quickly and cost-effectively customize workflows, business rules, UI, data flows between systems and many other aspects of the platform through its easy-to-use, no-code/low-code editors. 


THE ROLE & RESPONSIBILITIES

We're looking for a Solutions Engineer to join our Commercial team. You'll partner with sales and customer success to be the solution expert as we build the case for MortgageHippo with technical stakeholders. This role is considered a technical expert, working with customers and developers to architect and deliver solutions. 

Your job will include learning about our client’s tech stack and tech needs in order to close new or expansion business and set the client up for a successful implementation.

You will also partner with customer success to serve as technical expert for ongoing client requests and issues, either taking lead in solutioning or ensuring critical details are available to our Engineering teams if they are brought into the process.

What you'll do:

  • Acting as a technical advisor, you will gather customer’s requirements and success criteria, provide architecture best practice and document data for internal handoffs. 
  • Own pre/post-sale scoping efforts to ensure we effectively build to customer requirements. Act as the liaison between customer technical requirements and internal build specifications. 
  • Work with various customer stakeholders to ensure clear buy-in on the technical aspects of the MortgageHippo platform. 
  • Answer internal and customer questions around custom configurations, how the product works with a variety of applications and the integration process.

You'll be a great fit for this role if you have:

  • Experience in core SAAS/software technologies.
  • Technical skills: As the technical expert in the room, you need to display the ability to understand and discuss various architectures and solutions, providing best practices. 
  • Curiosity: You understand that each customer is unique and seek to understand and educate on how our solution can add value. You are able to dive deep to gather the specifications our team will need to know to create a path for success and make recommendations for best configurations. 
  • Collaborative approach: You partner with Sales in the sales process, Implementations for customer onboarding handoffs, and Product for customer feedback and customizations, communicating to the technical level of the audience. 
  • Autonomous Motivation: You take ownership of your own work, and thrive when given creative freedom. You help push the status quo to improve our processes and customer experience.


QUALIFICATIONS

  • Bachelor's degree or equivalent experience

  • 2-3 years experience in software solutioning and/or development

  • 1+ years experience in SaaS environments

  • Strong written and verbal communication skills

  • Highly detail oriented, analytical and possessing critical thinking skills

  • Ability to build relationships, create strategic intent, and influence internal and external partners to create successful outcomes

  • Programming experience, specifically Ruby, is highly desirable

  • Mortgage and consumer finance SAAS/software experience is highly desirable


COMPETENCIES

  • Software Engineering

  • Software/Platform Solutioning

  • Technical Advisory

  • Relationship Management

  • Communication Proficiency

  • Project Management

  • Business Acumen

  • Presentation Skills

  • Cross Functional Teamwork 


WHAT WE OFFER

You will work with smart and creative people who are passionate about solving tough problems. 

  • Health insurance
  • Remote work options
  • Macbook Pro or equivalent PC
  • Paid time off
  • Flexible scheduling
  • Professional development


Equal Employment Opportunity Statement

It is the policy of MortgageHippo to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MortgageHippo will provide reasonable accommodations for qualified individuals with disabilities.

JOB CODE: C.5.a